Press and hold the Power button located on the front of the TV Box for 10 seconds. The TV Box should automatically restart. Restart Using the Power Cord. If your TV Box does not have a Power button (includes XG1v4 DVR TV Boxes and Xi5/Xi6 Wireless TV Boxes): Unplug the TV Box for 10 seconds. Plug the TV Box back in. Restart From Device Settings Click "A" to open X1's help menu. With the help menu open, click "A" once again to access the Voice Guidance shortcut. Arrow right then press "OK" on your remote to toggle on X1's talking guide. (Tip: This is also the fasted way to disable Voice Guidance) Voice Guidance is now activated. Sighted users will observe an on-screen notification. X1 box problems. I switched to X1 voice boxes in August 2019. These boxes are giving me problems I've never had in the 30 years before. Two significant unacceptable problems: 1. Channel 233 (CBS) freezes 10 or 15 times every hour on all TVs. I have switched the main box around and still have the freezing on all TVs.The TV Box should automatically restart. Restart Using the Power Cord. If your TV Box does not have a Power button (includes XG1v4 DVR TV Boxes and Xi5/Xi6 Wireless TV Boxes): Unplug the TV Box for 10 seconds. Plug the TV Box back in. Restart From Device Settings. Using the remote, press the xfinity button.I was following the prompts from the box and get stuck at the voice guidance prompt. I used Xfinity chat assistant and they sent signals to my box but that also didn't help. I planned on sending it back. If you can help, that would be great. I opened the app and it told me to download a new app. I didn't see anything that allows me to activate ...Activation process. Enter the last four digits of any phone number listed on your Xfinity account. Use the number keys or directional pad on your remote to enter numbers. If you’re having trouble using the last four digits of a phone number, you can select the Verify another way button to verify via text message or by entering your account ... In this video I show you how to fix a Xfinity Voice Remote where the Voice is not working. I show you how you can turn the voice control on and off and other...You’ll need a working Xfinity remote to control your Xfinity X1 wireless TV box. It helps you do basic commands, such as switching your TV box, navigating through channels, etc. Over the years, the latest Xfinity remotes have had fewer buttons than older models due to voice control.. But, you may come across your Xfinity remote having unresponsive buttons or …On your touchscreen, tap the gear icon at the top right hand corner of the home screen to open the Settings menu. Tap Accessibility. Enter your master keypad code. Tap the toggle next to Voice Guidance to turn Voice Guidance on. If you tap the Voice Guidance Shortcut checkbox, you will be able to turn Voice Guidance on and off by pressing the ...Press and hold the Voice (Microphone) button while speaking a command into the microphone located at the top of your Voice Remote. Be sure to speak one to eight inches away from the microphone. Release the Voice (Microphone) button when you've finished the command. If you’re using an XRA Large Button Voice Remote, you can press and …Jul 1, 2023 · During Setup, X1 box gets stuck after naming the box and optimizing the sound and video. it moves onto the voice recognition, but will only keep going back to the voice recognition. I have refreshed the system about five or six times, reset the box over ten times. Powered on and off many more times with no change? Factory Reset the Xfinity Voice Remote Without a Setup Button (XR15) Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Press 9-8-1. The LED will blink blue three times to indicate that the remote was reset. The factory reset unpairs your remote and TV Box ... Rebooted box, both with power button and ... New Poster • 3 Messages. Saturday, March 21st, 2020 11:00 AM. Closed. Stuck on select language. Remote flashes both green then red when ... 1.2K Messages. 4 years ago. Try unpairing the remote Xr11 remote : Factory Reset the X1 Voice Remote To perform a factory reset: Press the Setup ...Ensure that your TV is switched on and on the right input, connected to your Xfinity X1 Box. Press and hold the Setup button (XR2, XR5, XR11). You’ll find it near the …Calling 855-270-0379 and saying “Accessibility” or describing the issue (e.g., “large-button remote,” “Audio Description”). Using our accessible chat service. Emailing [email protected]. For self-service assistance and frequently asked questions, text “Accessibility” to 266278. You can also get help and support online at ...You can now turn Voice Guidance on with voice control – simply press and hold the voice control button on your Voice Remote and say "Voice Guidance." The voice control …Ensure that your TV is switched on and on the right input, connected to your Xfinity X1 Box. Press and hold the Setup button (XR2, XR5, XR11). You’ll find it near the …The easiest way to turn Voice Guidance on or off is to use voice control. Ensure that the volume is raised on your TV. Press and hold the voice control button on your Voice …7.2K 4 0 7 Responses XfinityRay +21 more Official Employee • 1.4K Messages 2 years ago Hello! Thank you for reaching out about the Voice Guidance prompt, @user_a57a85. Let's get that off of there. Have you tried restarting the cable box to clear that or tried saying "Accessibility" to the remote to get the settings for it to pull up?About Xfinity Box. This Xfinity Box is not different from the typical DVR. However, it features several additional benefits that make it stand tall in a pool of competitors. The Xfinity Box is offered for free by Comcast. However, this mainly comes as part of your Home plan subscription and covers many of the TV requirements.Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services.Turn Audio Description On From the Accessibility Settings Menu. Press the xfinity button on the remote control from any screen to bring up the X1 main menu.The xfinity button is rectangular and is located above the up arrow key.; Use the xfinity button or the up/down arrow buttons to go to the Settings menu, pictured as a gear icon on the …After your TV Box has beenconfigured, you'll see the xfinity logo. Back to Top Remote Control Setup and Pairing. The next step to set up your X1 TV Box is to pair your Xfinity Voice Remote with your TV Box. To do this, please see our remote pairing instructions. Once activation is complete, the TV will go directly to live TV programming. Back ...24.6K Messages. 3 years ago. @JamesKoeppel wrote: TV voice guidance won't shut off. How do I correct to eliminate? Every time I change volume or channel I get - music volume some percent, and timer. This is nuts. Thanks for the tips. press the Xfinity button >> Accessibility Settings >> Voice guidance and press OK to toggle it to 'off'. fixed?1 Message Saturday, May 13th, 2023 8:49 PM Do you want to keep using voice guidance I keep getting the message over and over when setting up my replacement cable box. The agent said they would call me back, but still haven’t received a resolution. Question • Updated 22 days ago 2.5K 15 1 26 Responses BruceW +54 more Gold Problem Solver •Learn two ways to fix most problems with the Xfinity Voice Remote.Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help.; Additional information on Game support can be found here: How do I get the right game support? If you have questions about enforcement, please go here Enforcements | …In this guide you'll learn how to use your Comcast X1 Voice Remote Control. You won't only learn what commands to use for voice control and how to treat your remote like …To connect a DVD player to a Comcast cable box, start by tuning both the cable box and the TV to channel 2, 3 or 4, then connect the cable box to the wall. Next, connect the audio and visual cables between the DVD player and the TV, then co...Voice Command Tips. To change the channel using your Voice Remote, press the Voice ( Microphone) button, which activates Voice Control, and say something similar to the following voice commands: "ESPN". "Watch Disney Junior". "832". "Watch channel 810". "Turn on Discovery Channel". Voice commands can also be used to search for TV …To change your Accessibility Shortcut: Go to Settings in the Xfinity Flex main menu. Press OK. Arrow down to Accessibility Settings. Press OK or say "Accessibility Settings" into your Voice Remote. Choose Remote Shortcut and press OK. Select the option you want to assign to your shortcut and press OK.Thank you for reaching out about the Voice Guidance being stuck on. I must say that would drive me a bit crazy. We are glad to help and get that shut off. Thank you for listing all of the ways you have already attempted to shut this off. I have 1 more try and if that doesn't work we will take a look at your account.Voice guidance provides our customers who are blind or have low vision or a visual disability the freedom to independently explore thousands of TV shows and movies on X1. The feature "speaks" what's on the screen and includes details such as program descriptions to help you decide what to watch. Voice Control can be used to control your On ...I am having this same issue. Stuck and then I exited. Voice not working on any of my new remotes. I manually connected to control volume and power. Previous voice remote and old box worked great. All XR15, but v2s are the ones not working.1. Remove the battery pull tab from the remote. control battery compartment and make sure. your TV, AVR and set-top box are powered. on. 2. Refer to the "Setup Codes for TVs" and "Set-. up Codes for AVRs" sections on the back of. …Ask Xfinity. Chat with Xfinity Assistant. Support Site Language: English. Español. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services.You’ll need a working Xfinity remote to control your Xfinity X1 wireless TV box. It helps you do basic commands, such as switching your TV box, navigating through channels, etc. Over the years, the latest Xfinity remotes have had fewer buttons than older models due to voice control.. But, you may come across your Xfinity remote having unresponsive buttons or …Yes! The large-button remote is compatible with all Comcast platforms, including X1. Large-button remotes can be ordered via the Accessibility Support Center for Customers with Disabilities. Is voice guidance available for any online or mobile Xfinity TV services? Voice guidance is only available on the X1 TV Box at this time.Oct 12, 2023 · We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. By selecting Accept all, you consent to our use of Cookies.Turn Audio Description On From the Accessibility Settings Menu. Press the xfinity button on the remote control from any screen to bring up the X1 main menu.The xfinity button is rectangular and is located above the up arrow key.; Use the xfinity button or the up/down arrow buttons to go to the Settings menu, pictured as a gear icon on the …On the General Preferences menu, use the up and down arrows to highlight Default Guide View, and press OK. Use the up and down arrows to select your preferred Default Guide View, and press OK. Favorites (channels that you've added to your Favorites list) Press the Guide button on the lower-left of your remote control's directional arrow pad to ...EASY ANSWER: the accessibility option panel is where u turn on/off the various shortcuts on your remote - that’s all it’s for. The actual remote shortcut that toggles between captions on or off (the mute button) is one of them. So in the panel, if you activate “captions” you are actually just enabling that shortcut.In this video I show you how to fix a Xfinity Voice Remote where the Voice is not working. I show you how you can turn the voice control on and off and other...I went to setup screen selections and got stuck on voice guidance. After spending 6 hours trying to restart it. And on the phone with several representatives. I finally told them I want a new box. I picked up my new box 3 or 4 days later and again. Try to install it and God stuck on the voice guidance. I was able to talk to a representative.EASY ANSWER: the accessibility option panel is where u turn on/off the various shortcuts on your remote - that’s all it’s for. The actual remote shortcut that toggles between captions on or off (the mute button) is one of them. So in the panel, if you activate “captions” you are actually just enabling that shortcut.On the General Preferences menu, use the up and down arrows to highlight Default Guide View, and press OK. Use the up and down arrows to select your preferred Default Guide View, and press OK. Favorites (channels that you've added to your Favorites list) Press the Guide button on the lower-left of your remote control's directional arrow pad to ...After your TV Box has beenconfigured, you'll see the xfinity logo. Back to Top Remote Control Setup and Pairing. The next step to set up your X1 TV Box is to pair your Xfinity Voice Remote with your TV Box. To do this, please see our remote pairing instructions. Once activation is complete, the TV will go directly to live TV programming. Back ...If the TV Box video output is connected to a home theater unit, verify that the home theater unit is powered on and set to the appropriate input source. Ensure the TV Box video output is connected to a TV through an HDMI or component cable connection. Turn the TV power off. Turn the TV Box power off. More About Why Is My Comcast Remote Not Changing Channels? • Why is my Comcast stuck on one channel?X1 Box Stuck In A Restart Loop. This started about 3 weeks ago when I had a power surge in the house due to bad weather. Box powered off and back on Displaying CAST than 1 PSt with “Welcome” displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. After following the instructions to check ...Jun 22, 2023 · Voice Guidance loop. Trying to set up replacement box but Do you want to keep Voice guidance message keeps looping. Even after multiple resets and speaking to a rep and having the remote swapped. Issue with replacing box going on 2nd week. Finally a Ticket was created but still no resolution after several days. The X1 designation refers to several different cable boxes issued to customers of Comcast’s Xfinity home services. These boxes are produced by a number of manufacturers and may or may not include digital video recording capabilities.Ask Xfinity. Chat with Xfinity Assistant. English. Español. Learn about closed captioning, voice guidance, and other features for users with disabilities.Comcast customers with the X1 device will soon be able watch YouTube videos through their cable box. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. I agree to Money's Terms of Use and Privac...I returned the box for a new one at the Xfinity store and it's working now. It had been a working for a few years but I turned the TV on one day and it was stuck on that screen. Despite getting a notice both in chat and on the phone that I would not be receiving a call back, I did get a call from an agent about 90 minutes later.Get the most out of your Comcast X1 Remote by learning to pair it with multiple devices and what to do if you can't find your manufacturer code.922 Messages. 3 years ago. I can definitely see how something like that would be annoying. You may just need to restart your cable box by going into the menu (Xfinity button) and selecting "Settings>Device Settings>Power Preferences>Restart".Press and hold the Voice (Microphone) button while speaking a command into the microphone located at the top of your Voice Remote. Be sure to speak one to eight inches away from the microphone. Release the Voice (Microphone) button when you've finished the command. If you’re using an XRA Large Button Voice Remote, you can press and …How to turn off Comcast voice guidance on Comcast X1 one box. Disable Comcast voice guidance in 20 seconds.Step 1. Press the A button 2 times (triangular sha...Turn on your TV and follow the steps below to set up your remote. Be sure to point the remote at your TV during setup. Step 1: Press and hold Xfinity and Mute buttons together for 5 seconds until the LED turns GREEN. Step 2: Using the digit keys on the remote, enter the code shown in the CodeFinder on this web page. Step 3:If the TV Box video output is connected to a home theater unit, verify that the home theater unit is powered on and set to the appropriate input source. Ensure the TV Box video output is connected to a TV through an HDMI or component cable connection. Turn the TV power off. Turn the TV Box power off. Jul 4, 2020 · Called Comcast to activate the new box, since it wasn't added to my account when I picked it up. They sent a signal, I saw the greeting screen, and when I tried to select the language, nada. Then a gray box popped up saying the remote was paired with another box. On the phone with several agents, each had me press A + D, then punch in 981 to ...Click the "direct message" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.May 13, 2023 · I received a box today and am stuck at the voice guidance screen. Others have reported that techs who come to the house have been unable to fix it. Resetting the box and pressing the letter B haven’t worked. I was happy with my service and did not want this new box. Really frustrated. As we continue to make accessibility-related enhancements to Xfinity X1, frequent updates will be made to the talking guide - a voice guidance feature that allows customers who have visual disabilities the freedom to independently explore thousands of TV shows, movies and more. Learn how the latest changes to X1 impact voice guidance ...During Setup, X1 box gets stuck after naming the box and optimizing the sound and video. it moves onto the voice recognition, but will only keep going back to the voice recognition. I have refreshed the system about five or six times, reset the box over ten times. Powered on and off many more times with no change?In this guide you'll learn how to use your Comcast X1 Voice Remote Control. You won't only learn what commands to use for voice control and how to treat your remote like …intermittent phone issue, no sound. My house phone uses the Xfinity platform, instead of a landline. We have an intermittent problem of placing a call and not being able to hear the person we called after they answer the phone. The problem is more frequent in the evening. I'll make a call, and the person I call can hear me, but I cannot hear ...Comcast's Xfinity TV Remote app connects to your Xfinity TV account to provide TV listings and on demand programming directly to your iPhone. If you're in front of your TV while using the app, you can use it in place of your regular cable b...Click "A" to open X1's help menu. With the help menu open, click "A" once again to access the Voice Guidance shortcut. Arrow right then press "OK" on your remote to toggle on X1's talking guide. (Tip: This is also the fasted way to disable Voice Guidance) Voice Guidance is now activated. Sighted users will observe an on-screen notification.Begin Troubleshooting. Log into the Xfinity My Account app on your Apple or Android device, and tap the Voice icon at the bottom of the screen. Tap Troubleshoot. Select the service issue that you are currently experiencing. The connection status of your Xfinity Voice modem will be checked, which may take a few seconds.Oct 15, 2019 · If you are hearing voice narration while preforming an activity on the TV, such as changing the volume, an accessibility function has been turned on. Use the following steps to review and turn off your accessibility settings: Press the HOME button. Select Settings and press the Enter button. Press the Down arrow button to select Accessibility ...About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright ...Visit xfinity.com and click the Account icon in the screen’s top-right corner. Click Check Email or Check Voicemail. Enter your Xfinity ID and click Let's go. On the next screen, enter your password and click Sign In. After signing in, you'll be redirected to Xfinity Email, your dashboard for Comcast email and voicemail service.As we continue to make accessibility-related enhancements to Xfinity X1, frequent updates will be made to the talking guide – a voice guidance feature that allows customers who have visual disabilities the freedom to independently explore thousands of TV shows, movies and more. Learn how the latest changes to X1 impact voice guidance ...Note: For remotes with no xfinity button, press the Home button to access the Settings menu. Scroll to the gear icon and press OK on the Voice Remote to access the Settings menu. Select Remote Settings. Press OK on the Voice Remote. Select Voice Control. Press OK on the Voice Remote to select On or Off.Factory Reset the Xfinity Voice Remote Without a Setup Button (XR15) Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Press 9-8-1. The LED will blink blue three times to indicate that the remote was reset. The factory reset unpairs your remote and TV Box ...Sep 15, 2023 · Restart from My Account Online. Log in to My Account. Scroll down and click on Manage TV. This option is also available on the Services tab. You can also select the specific set-top box to reboot from the Devices tab. Click the Troubleshoot button. Solutions to common issues will be displayed. Click on Continue. In this video I show you how to fix a Xfinity Voice Remote where the Voice is not working. I show you how you can turn the voice control on and off and other...Voice Command Tips. To change the channel using your Voice Remote, press the Voice ( Microphone) button, which activates Voice Control, and say something similar to the following voice commands: "ESPN". "Watch Disney Junior". "832". "Watch channel 810". "Turn on Discovery Channel". Voice commands can also be used to search for TV shows …Press and hold the Setup button on your remote. Wait for the status LED light to turn green. Key in the remote code. Refer to the remote manual. Wait for the status LED light to blink green twice. If it blinks red, it means the code you entered is wrong. Make sure you’re entering the right remote code.Reset Xfinity Box. Finally, if the above methods have not worked out for you, then it is very likely that the problem is caused by your Xfinity box. In such a scenario, you will have to reset the Xfinity box to resolve the issue. In order to reset your Xfinity box, you can simply press and hold down the Reset button on the box for about 5 seconds.The easiest way to turn Voice Guidance on or off is to use voice control. Ensure that the volume is raised on your TV. Press and hold the voice control button on your Voice Remote and say "accessibility" to reach the Accessibility Settings menu.Samsung provides many accessibility options for our customers. One of them is the Voice Guide, which provides narration for everything that appears on the TV, projector, or Odyssey Ark gaming screen, like menu options, the volume level, channel, etc. Turning off the feature will stop the device from narrating or announcing the names of everything that …Sep 8, 2023 · Voice Guidance Loop. Brought a brand new modem/router and Xfinity TV Box to set up today. No one has been able to help for hours. They finally agreed that it is a software issue on their end but after they sent me a text chat that it was corrected...it was not. Help please. Restart a Single TV Box: This will allow you to select one TV Box to restart. This fixes audio issues with slow performance and can take up to five minutes to complete. If you select Restart a Single TV Box, you will be taken to the TV Box selection screen. From there, choose the box you’d like to restart and then select Restart Device.There is a resolution some TVs and audio receivers has issues with. (1080p60) Take the Xfinity remote that you use with that X1 box and press “EXIT EXIT EXIT” (3 times fast) then type in on the Keypad “1080” that will change the picture resolution from 1080p60 to 1080i. You can also follow the same steps but instead of typing in “1080 ...Dec 13, 2021 · You can disable unwanted audio descriptions on your Sony FULL LED TV using your remote control: Hit the “Menu” button on your remote. Using the directional arrows, select “Audio Option” or ...In this video tutorial I show you how to restart the Xfinity Flex Box. Restarting the Xfin, Apr 9, 2021 · XfinityEva. Thank you for sharing these great articles @BruceK! @ dsumner3 The second one is perfec, Click "A" to open X1's help menu. With the help menu open, cli, In this video I show you how to fix a Xfinity Voice Remote where the Voice is not work, Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Somet, The easiest way to turn Voice Guidance on or off is to use voice control. Ensure that the volume is , Press Menu twice on your remote control to access the Main Menu. Select Setup. Select Guide , Apparently you can stream all your channels via the Xfinity Roku or F, May 13, 2023 · I received a box today and am stuck at the voice, Voice guidance is only available on the X1 TV Box at this time. Is , Mar 21, 2020 · Press and hold the A (triangle) and D (diamond) bu, Turn Audio Description On From the Accessibility Settings Menu, Voice and internet services (in bridge mode) are not affecte, During Setup, X1 box gets stuck after naming the box and optim, To access settings, press the Xfinity button on your remote and a, Xfinity Flex is a 4K-capable streaming box that allows you, Tap the gear icon at the top right hand corner of the ho, Jul 1, 2023 · During Setup, X1 box gets stuck afte.