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Japan, Asia and Australia (excl India) [email protected]. Student Opportunities [email protected]. Our Merchant customer care representatives will assist you Mon-Fri, 8:00am to 8:00pm, ET. 1-800-528-2121. This page contains helpful information for Merchant website users and how to contact us for questions.Who is eligible for the Servicemembers Civil Relief Act benefit (the SCRA) and how do I request the benefits? Browse the help center for answers to your questions regarding contacting us, applying for a Card, purchasing Gift Cards and learning about other products we …File a Claim or Check Claim Status. ¹. Car Rental Loss and Damage Insurance is underwritten by AMEX Assurance Company. Subject to additional terms, conditions and exclusions. Learn More About American Express Car Rental Loss and Damage Insurance Related for Your Eligible American Express Card and How to File a Claim.Travel. American Express Travel, foreign exchange, travelers cheques and traveling with your Card. 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